FAQ2018-07-23T09:03:31+00:00

FREQUENTLY ASKED QUESTIONS

Who is funding the hearing instruments and what are their charges?2018-07-17T12:00:52+00:00

Reconnect has outsourced the funding of hearing aid purchases to Tower Investments. Tower Investments provide funding to many large corporates and private individuals. They run a large call-center to handle all queries and have dedicated resources to handle all hearing aid funding queries. All applications will be completed online by the hearing healthcare professional’s staff through the Reconnect web-portal on Tower Investment’s Credit Management system.

How long does the approval process take?2018-07-17T14:20:56+00:00

Approval will take a maximum of 5 working days. Thereafter the patient will sign the contract and be fitted with the hearing aid. Patients will be required to sign a debit-order for the monthly payment.

Who handles enquiries?2018-07-17T14:22:46+00:00

All queries are handled through Tower Investment’s call-center. This would include payment and documentation queries.

What documents will be required for submitting the credit check and FICA application?2018-07-25T08:25:41+00:00

Proof of regular monthly income, whether it be a salary, rental income, pension, investment income etc. This could be a salary slip or 3 months bank statement and these will be required to be scanned into the web portal or emailed by the person paying to Tower Investments (support@tsys.co.za)

In addition, the normal FICA documents such as a South African identity document or a valid passport, proof of address and 3-months stamped bank statements must be scanned into the web portal or emailed. The person applying should also not have a bad credit record.

Should the applicant be self-employed then additional financial documentation will be required by the funder.